From 19:08 to 19:28 UTC, the Commslayer app was slow, and some pages didn't load or showed an error. New messages, emails, AI replies and Shopify updates arrived several minutes late. Everything has worked at normal speed again since 19:28 UTC, and the messages, emails and AI replies that were waiting went through in the next few minutes.

From 19:22 to 20:44 UTC, the Commslayer web app stayed on its loading screen for people who opened it or refreshed the page. Tabs that were already open kept working. Incoming messages, the live chat widget, the AI agent and the API weren't affected.

An app update added a stricter security setting that controls which scripts the app can run, and the setting blocked a script the app needs to start. We rolled the update back at 20:44 UTC, and the app loaded normally again. The corrected setting was tested across the app and released at 21:33 UTC.