Slow app and delayed messages

Resolved Affected: Inbox and app, Live chat widget, API and MCP, AI agent, Email, WhatsApp, Instagram and Facebook, SMS and voice, Shopify

1. Resolved Nov 11, 2026 19:28 UTC

   From 19:08 to 19:28 UTC, the Commslayer app was slow, and some pages didn't load or showed an error. New messages, emails, AI replies and Shopify updates arrived several minutes late. Everything has worked at normal speed again since 19:28 UTC, and the messages, emails and AI replies that were waiting went through in the next few minutes.

2. Investigating Nov 11, 2026 19:26 UTC

   Since 19:08 UTC, the Commslayer app is slow, and some pages don't load or show an error. New messages, emails and AI replies can take several minutes to show up. We're looking into it and will post updates here.